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Refund policy

Refund Policy

Revision Date: June 1, 2023

We appreciate your choice in selecting us as your supplier. Recognizing the significance of a dependable and transparent refund policy, we want to ensure that you are well-informed. Kindly take a moment to carefully review the following details regarding our refund policy.

Returns and Refunds

1.1 Eligibility: We offer refunds within a 30-day window, starting from the date of purchase. Should more than 30 days have elapsed since your purchase, we regret to inform you that we cannot process a refund or exchange.

1.2 Condition: To qualify for a return, the item must remain in its original packaging, unused, and in the same condition as when you received it.

1.3 Non-returnable Items: Please be aware that certain items are non-returnable, including:

  • Discounted or sale items
  • Customized or personalized items
  • Perishable goods
  • Items with expired shelf life

Requesting a Return

2.1 Contact Us: To initiate a return, please get in touch with our customer service team at sales@zadikase.com during the 30-day return period.

2.2 Proof of Purchase: We require a copy of the original purchase order or invoice to process your return request. Please provide this information when reaching out to us.

2.3 Return Shipping: Unless the return results from our error or concerns a defective item, the buyer is responsible for covering the return shipping costs.

Refund Process

3.1 Inspection and Approval: Upon receiving and inspecting the returned item, we will inform you of the approval or rejection of your refund request.

3.2 Refund Method: If your return is approved, a refund will be issued using the original payment method or an alternative method agreed upon by both parties.

3.3 Late or Missing Refunds: If you haven't received your refund within the specified timeframe, please first check your bank account and then contact your financial institution. If the issue persists, please reach out to our customer service team for further assistance.

Exchanges (if applicable)

4.1 Defective or Damaged Items: We only replace items that are defective or damaged upon delivery. If you need to exchange a defective or damaged item for the same product, please contact our customer service team.

Contact Information

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer service team. We are here to provide prompt assistance and ensure your satisfaction.

Please be aware that this refund policy is subject to change without prior notice. We recommend periodically reviewing the policy or contacting our customer service team for any updates or modifications.

Thank you for choosing us as your supplier!